Privacy Policy and Personal Data Processing Policy
Plexos Software
Effective Date: May 30, 2025
This Privacy Policy and Personal Data Processing Policy describes how Plexos Software ("we," "us," or "our") collects, uses, discloses, and otherwise processes personal data of individuals ("you" or "users") globally. We are committed to protecting your privacy and ensuring the responsible handling of your personal information in accordance with applicable data protection laws and regulations.
1. Information We Collect
We may collect the following types of personal data:
Contact Information: Name, email address, phone number, postal address.
Account Information: Username, password, preferences.
Usage Data: Information about how you interact with our software and services, including IP address, device information, browser type, operating system, pages visited, and timestamps.
Communication Data: Records of your communications with us, including emails and support inquiries.
Payment Information: If you make purchases, we collect necessary payment details (though this is often processed by third-party payment processors).
Other Information: Any other information you voluntarily provide to us.
2. How We Collect Your Personal Data
We collect personal data through various means, including:
Directly from you: When you create an account, use our software, contact us, or fill out forms.
Automatically: When you use our website or software (e.g., through cookies and similar technologies).
From third parties: In limited circumstances, such as through service providers or publicly available sources.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide and maintain our software and services.
To manage your account and provide customer support.
To personalize your experience.
To communicate with you about updates, offers, and other relevant information.
To process payments.
To monitor and analyze usage trends to improve our software and services.
To detect, prevent, and address technical issues, security incidents, and fraud.
To comply with legal obligations.
4. Legal Basis for Processing
Our legal basis for processing your personal data will depend on the specific context. These bases may include:
Your consent.
The necessity to perform a contract with you.
Compliance with a legal obligation.
Our legitimate interests (provided that your interests and fundamental rights do not override those interests).
5. Disclosure of Your Personal Data
We may share your personal data with:
Service providers: Third-party companies that provide services on our behalf (e.g., hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
Affiliates: Our subsidiaries or related companies.
Legal authorities: When required by law or to protect our rights and safety, or the rights and safety of others.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
6. International Data Transfers
As a global company, your personal data may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws. We will implement appropriate safeguards to ensure the protection of your personal data in such transfers, such as relying on Standard Contractual Clauses or other lawful transfer mechanisms.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data, which may include the right to:
Access: Request access to the personal data we hold about you.
Rectification: Request the correction of inaccurate or incomplete personal data.
Erasure: Request the deletion of your personal data.
Restriction of processing: Request the restriction of the processing of your personal data.
Data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
Object: Object to the processing of your personal data in certain circumstances.
Withdraw consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.
9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10. Cookies and Similar Technologies
We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website or through other appropriate means. The "Effective Date" at the top of this policy indicates when it was last revised.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
